Can I request that my account data be deleted?

Yes, where local law permits. Submit a deletion request via support@picknumber.club. Closed accounts and all personal data are purged within 30 days, except records we must keep for legal or tax purposes.

Reference

Your Account Rights and Our Legal Responsibility

When you open an account at pick number, we commit to transparent terms that protect your funds and personal information.

Account protection verifiedData handling transparentWithdrawal processes documented

Explore the Lobby Read FAQ

How Our Terms Work for Indonesia Players

pick number Service availability depends on jurisdiction. Users are responsible for checking local law before access.

pick number's account terms govern your deposits, gameplay, rewards tracking, and withdrawal requests, and depend on local law where you play. Your account balance remains yours; we hold deposits separately and verify all payouts before clearing them to your wallet. When you deposit via DANA, OVO,

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GoPay or QRIS, funds move into your lobby balance immediately. Withdrawals are processed within 24 hours of request verification. We retain your account history for up to seven years for regulatory and fraud-prevention purposes. Access to your account depends on local law in your region.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About Account or Policy Questions

Live Chat Open the chat window in your account lobby or on this site. Our team responds within 2 hours during business hours and handles account access, policy clarifications, and document requests.

Email Support Send policy questions or account concerns to [email protected]. We reply within 24 hours with written confirmation, ideal for formal requests or record-keeping.

Account Settings Log in, go to Settings > Legal & Privacy, and request account data export or policy details. We deliver your account record within 7 business days as required.

SECURITY & TRANSPARENCY

What We Protect, How We Store It, and How You Control It

Data Encryption

Your account login, deposit history, and withdrawal records are encrypted using TLS 1.3 end-to-end. We never store payment card details; DANA, OVO, GoPay and QRIS handle those directly.

Account Access Verification

When you log in from a new device, we send a verification code to your registered phone number. You control who accesses your account; enable two-factor authentication in Settings.

Cookie Transparency

We use cookies to remember your language, lobby preferences and session timeout. You can clear cookies anytime in your browser; gameplay and withdrawals stay on file.

Data Retention

Closed accounts remain archived for seven years for tax and fraud audit compliance. Open accounts keep full history indefinitely unless you request deletion.

Your Rights

You may request a copy of all your personal data, ask us to correct details, or request account closure with fund withdrawal. Email [email protected] with your request.

Third-Party Sharing

We never sell your account data. Payment processors and fraud-prevention partners receive only what they need to process your deposit or payout securely.

Common Account and Policy Questions

Your remaining balance stays in your account for 12 months after closure. You may reopen anytime within that window and withdraw it. After 12 months, unclaimed balances are forfeited per our terms.

Yes. Log into Settings > Legal & Privacy and request a data export. We send you a complete CSV file with all deposits, withdrawals, gameplay dates and account changes within 7 business days.

We retain your account file, withdrawal history and identity verification for seven years for regulatory and tax compliance. After seven years, personal data is securely deleted unless local law requires longer storage.

No. We store only the transaction reference, amount and date. Your payment method credentials stay with DANA, OVO, GoPay or QRIS directly. We never store card numbers or wallet secrets.

Log into your account, go to History > Withdrawals, and report any suspicious entry via the flag button. Our fraud team reviews it within 4 hours and reverses unauthorised payouts to your lobby balance.

Yes, where local law permits. Submit a deletion request via [email protected]. Closed accounts and all personal data are purged within 30 days, except records we must keep for legal or tax purposes.

Contact our support team with your username and registered email. We verify your identity and issue a recovery code. You can then update your phone number and re-enable two-factor authentication on your new device.

Your Account Rights and Our Legal Responsibility

How to Contact Us About Account or Policy Questions

What We Protect, How We Store It, and How You Control It

Data Encryption

Account Access Verification

Cookie Transparency

Data Retention

Your Rights

Third-Party Sharing

Common Account and Policy Questions

01 What happens to my balance if I close my account?

02 Can I export my full account history and payment records?

03 How long do you keep my personal information after I withdraw?

04 Is my DANA, OVO, GoPay or QRIS transaction data stored on pick number?

05 What if I see a withdrawal I didn't authorise?

06 Can I request that my account data be deleted?

07 How does pick number handle my two-factor authentication code if I lose my phone?

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