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How We Protect What You Share

When you open an account with pick number, your personal details, payment information and gameplay history stay encrypted and secure.

Encrypted account securityPayment info never sharedClear data retention rules

Explore the Lobby Read FAQ

What This Privacy Policy Covers

pick number Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This privacy policy explains what information pick number collects when you sign up, deposit and play — your name, email, phone number, payment method details like your DANA, OVO, GoPay or QRIS identifier, device information and gameplay patterns. We collect this data to verify your identity,

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process withdrawals, prevent fraud and improve how the lobby loads on your device. Your data is processed where local law permits. We keep account records for as long as your account is active, plus a retention period after closure for compliance and dispute resolution. You have
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the right to request access to your data, correct inaccuracies or request deletion where deletion does not conflict with legal or anti-fraud obligations.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US ANYTIME

Get Help With Privacy Questions

Our support team is ready to answer any question about how your data is used, stored or shared.

Live Chat Open the support panel in your account lobby and message our team. Available during peak hours to answer privacy questions instantly.

Email Support Send us a message at [email protected] and we'll respond with details about your data, access requests or account adjustments.

Account Settings Head to your profile, select Privacy & Data, and view or update your stored information, communication preferences and retention settings.

DATA SECURITY INSIDE

How We Keep Your Information Safe

Your account data is protected by encryption standards that match banking-level security. When you deposit via DANA, OVO, GoPay or QRIS, payment details are tokenized — we never store your full credentials.

Encryption & Tokenization

All payment credentials are tokenized so we never hold your full DANA, OVO, GoPay or QRIS details. Data in transit uses industry-standard TLS encryption.

Withdrawal Verification

Before any payout, we verify your identity through a secondary step. This prevents unauthorized access and protects your winnings.

Session Security

We use secure session tokens and cookies to keep you logged in. Clear them anytime in your browser; your account remains protected when you log out.

Data Access Rights

Request a copy of all data we hold on your account, correct inaccuracies, or ask for deletion where it does not conflict with fraud prevention rules.

Retention Timeline

We keep your active-account data as long as your account is open. Closed accounts are archived after 12 months unless local law requires longer retention.

Third-Party Games & Providers

Some game providers (like live casino studios) may process gameplay data. We ensure they meet our privacy standards; you can contact us to learn their policies.

Privacy & Data Questions Answered

Below are the most common questions we hear from players about how we handle personal data, payment info and account security.

We collect your name, email, phone number, date of birth, address and payment method (DANA, OVO, GoPay or QRIS identifier). We also log device information like browser type, IP address and gameplay patterns to verify your identity and prevent fraud.

Payment details are tokenized and never stored in full. We keep your token and deposit history on file while your account is active. After you close your account, we retain records for 12 months for dispute resolution, then delete them unless local law requires longer storage.

Yes. Head to your account settings, select Privacy & Data, and request a data export. You can also contact our support team via email at [email protected] and we'll send you a full copy within 24 hours.

Game studios see your gameplay data (bets, results, session times) to run the games. They do not receive your payment credentials or personal contact details. We ensure all providers meet our privacy standards.

You can close your account anytime in settings. We will delete personal data after 12 months of closure unless we need to keep records for legal compliance or fraud prevention. Active dispute records are retained until resolved.

We use cookies to keep you logged in securely and to track gameplay so you can see your session history. You can clear cookies anytime in your browser settings without losing access to your account.

Contact our support team immediately via live chat or email. We'll verify your identity, review your account activity and help you reset your password, enable two-factor verification and secure your account.

How We Protect What You Share

Get Help With Privacy Questions

How We Keep Your Information Safe

Encryption & Tokenization

Withdrawal Verification

Session Security

Data Access Rights

Retention Timeline

Third-Party Games & Providers

Privacy & Data Questions Answered

01 What data do you collect when I open an account?

02 How long do you keep my payment information?

03 Can I download a copy of my personal data?

04 Do you share my data with third-party game providers?

05 What happens if I want to delete my account and all my data?

06 How do you handle cookies and tracking?

07 What should I do if I think my account data has been compromised?

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