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Understanding Our Terms & Conditions

When you open an account with pick number, you're entering into a straightforward agreement with us about how deposits, withdrawals, gameplay and account access work.

Account OwnershipPayment SecurityWithdrawal RulesDispute HandlingAccount Closure
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pick number Understanding Our Terms & Conditions
GET IN TOUCH

How to Contact Us About Your Terms

If you have questions about these terms, need to report a breach, or want to dispute a transaction, our support team is here to help.

Live Chat Open the chat widget in the bottom-right corner of your account dashboard. Available 09:00 to 23:00 Indonesia time daily. Our team handles account, payment and terms questions in real time.
Email Support Send details to [email protected] with your account email, the date of your concern and what happened. We review and reply within one business day. Attach screenshots if relevant to your dispute.
In-App Help Centre Browse FAQs and policy documents inside your account under Settings > Terms & Support. Search by keyword to find answers about deposits, withdrawals, account rights and dispute processes instantly.
HOW WE PROTECT YOU

Security, Data Handling and Your Account Control

Our terms include specific commitments to protect your data and account. We encrypt all deposits and withdrawals using industry-standard protocols.

Encryption & Security

All account logins and transactions use SSL encryption. Your password is hashed and never visible to our staff. Two-factor authentication is available in Settings to add an extra security layer.

Data Retention

Personal data is retained for 36 months after account closure to handle chargebacks and disputes. Game history and deposit records are kept for tax and anti-fraud compliance in Indonesia.

Payment Data Isolation

DANA, OVO, GoPay and QRIS credentials are processed by third-party providers and never stored by pick number. Each transaction is tokenized for security and audit trails are kept for seven years.

Right to Access Your Data

You can request a copy of all data we hold about you — account details, transaction history, gameplay logs — via the Data Export tool in Settings or by emailing [email protected].

Account Closure & Deletion

Close your account anytime through Settings > Account > Permanent Closure. After 30 days, all personal data is anonymized; financial records stay for three years to comply with Indonesian regulations.

Dispute Resolution Process

If you believe a transaction was unauthorized or a game payout was incorrect, report it to support within 14 days. We investigate and respond with findings within 10 business days. Unresolved disputes may proceed to local arbitration.

Frequently Asked Questions About Our Terms

Report any disputed transaction to our support team within 14 calendar days of the date it occurred. Include your account email, transaction ID and a clear description of the issue. We'll investigate with your payment provider (DANA, OVO, GoPay, QRIS or your bank) and notify you of the outcome within ten business days. If the dispute is upheld, funds are returned to your original payment method.

Yes. Go to Settings > Account > Permanent Closure and confirm. Your account closes immediately and is frozen from further logins. Personal data is anonymized within 30 days. Transaction records and deposit history remain for 36 months to satisfy Indonesian tax and anti-fraud requirements, then are securely destroyed. You can request a data export before closing if you want a copy.

All deposits must come from a payment method registered in your legal name or a joint account holder's name. Using another person's DANA, OVO, GoPay, QRIS or bank account to fund your pick number wallet violates our terms and may result in account suspension, forfeiture of winnings, and referral to payment providers. Verification may be requested at any time.

Withdrawal processing at pick number takes 1–2 hours once approved. However, your bank or payment provider (DANA, OVO, GoPay, QRIS) may take an additional 1–24 hours to credit the funds to your account. Exact timing depends on the provider's processing schedule. You'll receive a confirmation email once the withdrawal leaves our system.

Using scripts, bots, or automation to bypass game mechanics or gain unfair advantage is prohibited. If detected, your account is immediately suspended pending review. If confirmed, your account may be closed permanently, winnings forfeited, and deposit funds retained or refunded at our discretion. We monitor for suspicious patterns continuously to protect fair play for all players in Bandung, Medan and across Indonesia.

We may update these terms to reflect changes in local law, payment systems, or platform features. Material changes are announced in-app and via email at least 14 days before they take effect. Continuing to use your account after the new terms go live means you accept them. Non-material clarifications or corrections may take effect immediately. You can always review the current version under Settings > Legal.

We collect your name, email, date of birth, payment details and gameplay history to operate your account and comply with Indonesian regulations. We share transaction data only with your payment provider (DANA, OVO, GoPay, QRIS) and local authorities where required by law. We never sell or share your data to marketers or third parties. You can export or delete your data anytime via Settings or by contacting [email protected].

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